Customer expectations have evolved beyond simple phone-based support. They expect immediate, personalized and consistent experiences across voice, chat, email and messaging channels.
Operant Infotech delivers a next-generation Cloud Contact Centre solution that removes the complexity of legacy infrastructure. Hosted in the cloud and accessible from anywhere, it provides a secure and scalable way to manage inbound, outbound and blended customer interactions. Our Cloud Contact Center Solution is built to empower businesses with a fully digital, unified, and AI-enhanced platform that delivers superior customer engagement. Designed for enterprises of all sizes, it helps streamline operations, elevate customer satisfaction, and simplify contact center management without the limitations of traditional hardware.
The platform combines cloud telephony, omnichannel routing, smart IVR, workforce tools, reporting and AI automation into one integrated environment – optimized for Indian and global businesses across industries.
Enterprise Cloud Phone System
The telephony layer is the backbone of every contact center. Our Cloud Contact Centre platform includes a robust cloud phone system that replaces traditional PBX limitations and provides the flexibility required by modern teams.
Key Capabilities
- HD voice calling for local and international communication
- Support for IP phones, softphones, browsers and mobile apps
- Advanced call controls – transfer, conference, hold, park and pickup
- Dynamic extension management and DID number mapping
- Caller ID control and number masking for privacy
- Call forwarding, parallel ringing and device mobility
- Voicemail and voicemail-to-email for missed calls
Agents can log in from any supported device and handle calls as if they were sitting inside the office, while supervisors retain full control and monitoring capabilities.
Omnichannel Customer Communication
Today’s customers prefer to connect through multiple touchpoints. Our Cloud Contact Centre unifies all major service channels so that agents can respond consistently and accurately from a single interface.
Channels Supported
- Voice – inbound, outbound and blended calling
- Email – routing, queueing and threaded history
- Web chat and in-app chat for instant assistance
- SMS and business messaging applications
- WhatsApp Business connectivity
- Social messaging integration (where required)
Every interaction is logged with complete context, allowing agents to view the customer’s history and continue the conversation from any channel without losing track.
Intelligent IVR and Smart Routing
A well-designed IVR and routing strategy is critical for reducing wait time and ensuring customers reach the right resource quickly. Our platform gives you full flexibility to build and modify call flows without heavy development effort.
AI-Enabled Automation & Workforce Optimization
As call volumes grow, automation and intelligent assistance become essential. AI features in the Cloud Contact Centre help reduce workload on agents while maintaining high-quality service.
AI Capabilities
- Chatbots and voicebots for common queries and FAQs
- Sentiment analysis to detect frustration or satisfaction
- Keyword spotting to monitor compliance and risk
- AI Agent Assist for suggestions and next-best actions
- Forecasting and analytics for capacity planning
Real-Time Monitoring & Supervisor Tools
Supervisors gain access to complete visibility and control of live operations:
- Live dashboards
- Queue monitoring
- Agent presence tracking
- Whisper coaching
- Barge-in support
- Call take-over
- Performance alerts
This ensures faster decision-making and immediate issue resolution during peak customer activity.
Integrations with Your Business Applications
The Cloud Contact Centre is designed to work alongside your existing tools and applications. Integrations help reduce manual effort and enable more personalized interactions.
Common Integrations
- CRM platforms – Salesforce, Zoho, HubSpot, Freshworks and others
- Ticketing and ITSM – ServiceNow, Zendesk, Jira
- ERP and billing systems for account-related queries
- HRMS and directory systems for user and shift data
- WhatsApp and messaging APIs
REST APIs and webhooks are available to accommodate custom integration requirements.
Industries We Serve
The Cloud Contact Centre platform from Operant Infotech is suitable for a wide range of industries and use cases, including:
- BFSI (Banking, Finance & Insurance)
- Healthcare & Hospitals
- Hospitality & Travel
- E-commerce & Retail
- Education & EdTech
- IT, Telecom & Technology Services
- Logistics & Transportation
Transform Your Customer Experience with a Future-Ready Cloud Contact Center
Customer experience is the new competitive differentiator. Our Cloud Contact Center Solution enables your organization to:
- Deliver personalized interactions
- Reduce wait times
- Improve first-contact resolution
- Empower agents with unified tools
- And many more
Let us help you build a modern, responsive, and scalable customer engagement platform—designed to keep your business connected and your customers delighted.
Solutions
FAQs
Speaker tracking means that the camera will identify the person who is currently speaking in the room, and keep focusing on him until he stops
The auto framing function automatically recognizes all participants in the conference room and adjusts the camera based on the quantity and location of participants
In motion tracking, the camera will continuously focus on the host even if the host is moving in the room
There are several (below-mentioned) types of microphones used in an AV setup:
- Tabletop Mics
- Ceiling Mount Tiles Mics
- Handheld Mics
- Gooseneck Mics
- Lavalier Mics (Collar Mics)
Yes, there are many options available to setup a wireless AV system like Clickshare, Kramer ViaGo etc. Using these kind of solution you just need to click the dongle button and you would be able to setup a VC wirelessly.