Contact Center Solutions, Call Center Solutions, Contact Center Service, Operant

Customer satisfaction and Loyalty are the most important factors for any business or department which can only be achieved by Top-of-the-Line Communications by Phones and Other Channels, Using Cutting-edge Technology, Tracking Performance/Data and Tech-savvy IT Personnel/ Customer-friendly Agents. OPERANT offers the Contact Center solution that allows users to manage the multiple channels, teams and processes required to provide customers with an engaging experience. Typically, it connects channels like Web Chat, Web Collaboration, Email, Voice, Whatsapp and Social Media etc. into a single consolidated platform proving features like:
  • Fully blended support for voice, email, web chat, fax and SMS contact types with the ability to route contacts to the best skilled agents or other destination (voicemail, IVR, etc.)
  • Agents can handle multiple simultaneous contacts – voice call, email, web chat, fax and SMS
  • Supports multichannel agents across multiple locations
  • Granular and customizable real-time and historical reporting for voice and multichannel.
  • Report Customization
  • Built-in Graphical Orchestration Designer tool
  • Preview, progressive and predictive outbound dialling with integrated campaigns manager, including web services controls
  • Recording all or selective calls with advance search features
  • Agent desktop screen captures, live monitoring, quality management, agent coaching, e-learning, workforce management and more
  • Enables Remote Agents for optimal resource allocation, regardless of location
  • Define and prioritize customers based on your business strategies and objectives
OPERANT provides Integration of the Contact Center with CRM tools (Customer Relationship Management) and Databases. Entire contact details of the customers and their interaction sessions with different agents can be found at one place. The combination can manage not just sales and marketing but also deliver excellent post-sales customer service or technical support to allow customers derive the most from their existing business and acquire new customers. Based on the long and practical experience, OPERANT offers  Contact Center Solutions specifically designed and customised for various segments like Hospitality, Logistics, Real estate, Manufacturing, Legal, Infrastructure, Automobile, Retail, IT, BPOs, KPOs, Education, Healthcare, Defence, Government etc.

Our Contact Center Partners:

part-audio1
part-audio23
part-audio69
part-audio25
part-audio26
part-audio6
part-audio27
Previous
Next
Solutions

FAQs

Definitely yes, certainly no. The reason is that it depends on the technology you have deployed. There are many systems in the market as a contact center solution which are limited to call functions only like ACD and Outbound Dialing; they are not rich enough to cater these types of functionality. But if you have a good and branded solution like Avaya, Ozontele, or Genesys,Genesys yes, definitely, you can integrate all your social media platforms. All you need is to have business subscriptions to these platforms.

It’s totally taste and flavour sentiment based choice , but on technical ground we can distinguish on basis of setup of a contat centre like if you are startup with very less budget planning for a test run for short time period your choice would be cloud based contact centre as all cloud contact centre charges on basis of Monthly recurring so you have freedom to discontinue services at any point of time. On the other hand, if you are a well-structured organization and your contact center is a critical part of your business, On-Prime/In-Primises Solutions are always a good choice because they give you the freedom of safety, stability, security, and larger records. 

Very good question; most people are unable to distinguish between IP-PBX and contact center capabilities. First, we discuss IP-PBX, its telephony technology, which is adequate for meeting your office communication and business communication needs. Now let's talk about contact center solutions. It's a very vast area where you can do all possible ways to communicate with the world as well as inside the organization.  Also, it enhances your connecting experience because you can merge your social media such as Facebook, Twitter, and LinkedIn as well as other platforms like Whatsapp. The biggest benefit is that you will get all communication mediums under a single banner. You need not deploy bunches of tools in an organization. If we see on another side, the more tools you have, the more complications you have to manage it. So it reduces your management efforts, and on the receiver side, they need not switch from one to another. So as we mentioned, it has a vast area to expand many more features over IP-PBX, and it has recording. Tracking History Wallboards Dashboards predefined templates, etc.