Transform Employee Communication with an AI-Powered Digital Workplace
Your employees shouldn’t have to search through emails, portals, chat applications and shared folders just to find the information they need. Yet, this is increasingly common in today’s workplace.
Employees may be working from corporate offices, branch locations, factories, retail stores, field locations or from home. Important announcements can get buried in email, company knowledge can be scattered across multiple systems and frontline employees may struggle to stay connected with what is happening across the organization.
The challenge is no longer simply communicating information. It is about making sure employees can find the right information, connect with the right people, participate in the organization and take action when it matters.
This is where Workvivo by Zoom comes in.
Workvivo is an employee experience and internal communication platform designed to bring communication, company knowledge, employee engagement, collaboration and AI-powered capabilities together in one connected digital workplace.
What Is Workvivo by Zoom?
Workvivo by Zoom is a digital workplace and employee experience platform that gives organizations a central place to communicate, share knowledge, engage employees and connect their workforce.
Its current Workvivo HQ experience brings communication, knowledge, AI, people intelligence and employee experiences together as a digital headquarters for every employee.
Instead of employees moving between multiple destinations to find company information or communicate with colleagues, Workvivo provides a connected environment where they can:
- Access company announcements and updates
- Find organizational knowledge and documents
- Communicate and collaborate with colleagues
- Join communities and Spaces
- Recognize employee achievements
- Participate in surveys and polls
- Catch up on important workplace activity
- Use AI-powered tools to find information
- Access the platform through mobile and desktop experiences
The result is a workplace designed around the employee rather than around disconnected applications.
Why Do Organizations Need a Digital Workplace?
The modern workforce is increasingly distributed. A company may have employees working across offices, factories, stores, warehouses, branch locations, field operations and remote environments. Keeping everyone aligned through separate communication channels can make important information difficult to discover.
Workvivo creates a common digital environment where employees can stay connected with the organization, regardless of where they work. This is particularly important for organizations with large or distributed workforces, where reaching every employee through traditional office-based communication methods can be challenging.
A digital workplace can provide a common destination for communication, knowledge, collaboration and employee engagement.
How Does Workvivo Improve Employee Communication?
Internal communication becomes more effective when employees can easily access and interact with important information.
Workvivo enables organizations to share company updates, announcements, campaigns, livestreams and other communications while creating opportunities for employees to participate through reactions, comments, communities and feedback. This changes internal communication from a primarily one-way process into a more interactive experience.
Instead of simply asking whether an employee received an announcement, organizations can create opportunities for employees to engage with the message, discuss it and provide feedback.
That makes communication more connected to the everyday employee experience.
How Does Workvivo Make Company Knowledge Easier to Find?
Organizations generate enormous amounts of information every day. Policies, documents, procedures, announcements, conversations and organizational knowledge can easily become spread across different platforms. Finding the information can sometimes take longer than using it.
Workvivo brings organizational knowledge into a more centralized employee experience through capabilities such as Knowledge Hubs, pages, policies, documents and AI-powered search & answers. Employees can find information within the digital workplace instead of having to remember which application or folder contains it.
This can make everyday knowledge discovery simpler and more accessible.
How Does Workvivo Use AI?
AI is becoming an important part of the modern employee experience and Workvivo integrates AI into its digital workplace. Workvivo's AI capabilities are designed to help employees find information, understand updates, create content and take action.
Some of the key capabilities include:
Ask HQ: Employees can ask questions in natural language and find answers based on available company knowledge and information.
HQ Agent: AI-powered assistance can help employees move beyond finding information toward taking actions and completing tasks.
Catch Me Up: Employees can quickly understand important updates and activity they may have missed.
AI Compose: AI can help employees create and refine workplace communications.
Together, these capabilities can help reduce the effort involved in searching for information and keeping up with workplace activity.
How Does Workvivo Support Employee Engagement?
Employee engagement is about more than communication. Employees also want opportunities to participate, connect with colleagues, recognize achievements, share feedback and be part of the organization's culture.
Workvivo supports this through features such as Spaces, Shoutouts, celebrations, surveys, polls, livestreams and employee communities. Employees can join communities around departments, teams, interests or other areas of collaboration.
This creates opportunities for employees to communicate beyond their immediate teams and participate in the broader organization.
Make Employee Recognition Part of Everyday Culture
Recognition can play an important role in employee engagement. Workvivo provides tools that allow organizations and employees to celebrate achievements, milestones, contributions and other moments through digital recognition and Shoutouts.
When recognition becomes visible across the organization, employees can celebrate one another and participate in a culture of appreciation. It turns recognition from an occasional activity into part of the everyday digital workplace experience.
Can Workvivo Connect Frontline Employees?
Yes. Not every employee works from behind a computer. Retail employees, manufacturing teams, hospitality staff, healthcare workers, field employees and other frontline teams may spend much of their working day away from traditional office environments.
Workvivo provides a mobile-first experience designed to connect employees from the office to the frontline, helping organizations extend communication and engagement beyond desk-based teams. This can help create a more consistent employee experience where frontline workers have access to relevant organizational communication and workplace information.
How Does Workvivo Help Employees Catch Up?
Employees cannot always keep up with every announcement, discussion and workplace activity. This is where Catch Me Up can be useful.
Workvivo's AI-powered capability helps employees quickly understand important updates and activity they may have missed, allowing them to catch up without manually reviewing everything. For employees returning from leave, joining a new team, changing shifts or simply dealing with a busy schedule, having a quicker way to understand what matters can make the digital workplace easier to navigate.
Can Workvivo Support Collaboration?
Yes. Employee communication does not end with company announcements. Teams also need to communicate directly, continue conversations and collaborate in real time.
Workvivo brings communication and collaboration capabilities into the employee experience through Chat & Calls, helping employees communicate through messaging and calling within the broader workplace environment.
This helps connect everyday communication with the wider employee experience rather than keeping collaboration completely separate.
Can Workvivo Integrate With Existing Business Applications?
Modern organizations already depend on numerous business applications, so a digital workplace needs to fit into the existing technology environment.
Workvivo supports integrations with enterprise and productivity applications. According to Workvivo, its ecosystem supports integrations with more than 60 HR tools, along with platforms such as Google Workspace, Microsoft 365 and Slack.
These integrations can help organizations create a more connected employee experience while continuing to use important systems already embedded in their operations.
How Does Workvivo Help Organizations Understand Employees?
Communication should work in both directions. Organizations need to share information, but they also need to understand what employees are saying and experiencing.
Workvivo includes Seer, an AI-powered people intelligence capability designed to help organizations surface themes and insights from employee feedback and sentiment.
This can give organizations another way to understand employee perspectives and identify areas that may require attention.
Key Benefits of Workvivo by Zoom
Workvivo brings several aspects of the employee experience together in one digital workplace:
- Centralized Communication
- AI-Powered Knowledge Discovery
- Employee Engagement
- Frontline Connectivity
- Collaboration
- Recognition
- Employee Insights
- Enterprise Integrations
- AI Assistance
Together, these capabilities help organizations move from fragmented employee communication toward a more connected digital workplace.
Workvivo HQ: From Communication to Action
The evolution of Workvivo is about more than creating another internal communication platform. Workvivo HQ brings together several essential elements of the employee experience:
- Communication to keep employees informed.
- Knowledge to make organizational information easier to discover.
- Engagement to encourage participation and connection.
- AI to help employees find, understand, create and act on information.
- People intelligence to help organizations understand employee feedback and sentiment.
This creates a digital workplace where employees can move more naturally from information to understanding and from understanding to action.
How Operant Can Help With Workvivo by Zoom
Implementing a digital workplace requires more than simply deploying a platform. Organizations need to consider their workforce structure, communication requirements, existing applications, frontline employees, integrations, adoption and long-term workplace strategy.
Operant Infotech can help organizations evaluate and implement modern communication and collaboration solutions based on their specific business requirements.
From consultation and solution planning to deployment, integration, configuration and ongoing support, Operant can help organizations build a connected digital workplace that brings communication, collaboration, knowledge and employee engagement closer together.
With Workvivo by Zoom, organizations can create a central digital headquarters where employees can stay informed, find information, connect with colleagues, participate in company culture and get things done.
Frequently Asked Questions
What is Workvivo by Zoom?
Workvivo is an employee experience and internal communication platform that brings communication, knowledge, engagement, collaboration and AI-powered capabilities into one digital workplace.
What is Workvivo HQ?
Workvivo HQ is a digital headquarters designed to bring communication, knowledge, AI, people intelligence and employee experiences together in one connected environment.
Is Workvivo an intranet?
Workvivo includes modern intranet capabilities that help organizations provide employees with a central destination for company information, knowledge, documents, policies and communication.
How does Workvivo use AI?
Workvivo includes AI capabilities such as Ask HQ, HQ Agent, Catch Me Up, AI Compose and AI-powered knowledge and people intelligence features.
Can Workvivo connect frontline employees?
Yes. Workvivo provides a mobile-first experience designed to help employees stay connected across offices, frontline environments and other workplaces.
Can Workvivo integrate with existing applications?
Yes. Workvivo supports integrations with HR and productivity tools, including platforms such as Google Workspace, Microsoft 365, Slack and various HR systems.
How does Workvivo support employee engagement?
Workvivo supports employee engagement through communities, Spaces, recognition, celebrations, surveys, polls, livestreams and other interactive experiences.
What is Ask HQ?
Ask HQ allows employees to ask questions using natural language and access relevant information through the Workvivo digital workplace experience.
What is Catch Me Up in Workvivo?
Catch Me Up is an AI-powered capability designed to help employees quickly understand important updates and workplace activity they may have missed.
How can Operant help with Workvivo?
Operant can assist organizations with consultation, solution planning, deployment, integration, configuration and ongoing support for modern workplace communication and collaboration solutions.